Terms and Conditions – Lash XL
At Lash XL, we strive to provide high-quality treatments and customer satisfaction. Our terms and conditions are based on existing regulations and comply with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
1. Applicability
1.1 These terms apply to all treatments and services provided by Lash XL.
1.2 By booking an appointment, you agree to these terms and conditions.
2. Quality and Safety
2.1 Our treatments are performed using high-quality, cruelty-free, and where possible, vegan products, following strict hygiene standards.
2.2 If you have any medical conditions, allergies, or other relevant issues, you are required to inform us in advance.
2.3 We do not offer refill services on work done by other salons.
3. Appointments, Late Arrivals, and Cancellations
3.1 New clients are required to make a 50% deposit when booking an appointment.
3.2 Appointments can be cancelled or rescheduled up to 24 hours in advance. Cancellations made within this timeframe or a no-show will result in a charge of 50% of the treatment cost, regardless of the reason. Exceptions are made at our discretion.
3.3 If you arrive more than 15 minutes late, it will be considered a no-show and 50% of the treatment will be charged. If the appointment can still take place, treatment time may be reduced.
3.4 Please come alone to your appointment. Bringing children or other persons without prior consent is not allowed.
3.5 For lash treatments, your lashes must be clean upon arrival. Failure to do so will void any guarantee on the treatment.
4. Guarantee and Liability
4.1 We are not liable for any damage resulting from the provision of incorrect or incomplete information by the client.
4.2 Any allergic reactions or side effects are not the responsibility of Lash XL unless there is clear evidence of negligence.
5. Complaints Procedure (Wkkgz)
5.1 Complaints must be submitted in writing or verbally within one week after the treatment.
5.2 We handle complaints carefully and aim to provide a suitable solution within a reasonable period. However, we do not offer refunds under any circumstances.
5.3 If we are unable to reach a resolution together, you may submit your complaint to an officially recognized disputes committee in accordance with the Wkkgz.
6. Privacy
6.1 Your personal data is used solely for the purpose of performing treatments and will not be shared with third parties without your consent.
6.2 We process your data in accordance with the General Data Protection Regulation (GDPR).
7. Changes to Terms and Conditions
7.1 Lash XL reserves the right to change these terms and conditions at any time. Please check this page regularly for updates.